I hope you love your purchases, but I understand that sometimes something might not be quite right.

As a small independent business, each piece of jewellery and every candle is made with care. If you would like to return something, please read the following policy carefully.

I hope you won't want to return any of my products, but if you do, please note that my returns policy allows 14 days from delivery to request a change-of-mind return for online purchases. This does not affect your statutory rights if an item is faulty or not as described.

Returns
For online purchases, you have 14 calendar days from the day after your order is delivered to notify me that you wish to cancel your purchase.

Please email info@lunaslocket.com within this period to arrange your return. I will provide you with the return address and any relevant instructions when you get in touch. Once you've notified me of your decision to cancel, you must send your item back within 14 calendar days of that notification.

Please obtain proof of postage. I strongly recommend using a tracked and insured delivery service and ensuring that your return is securely packaged.

Unfortunately, I'm unable to offer discretionary change-of-mind returns or exchanges outside these timeframes.

Condition of Returned Items
Jewellery: Jewellery may be tried on as you would in a shop, but must not be worn beyond what is necessary to check its appearance and fit. Any signs of wear, use or damage that reduce its value may result in a deduction from your refund.

Candles: Candles must not be lit or burned if you wish to return them because you've changed your mind. Once a candle has been lit, it cannot be resold as a new product. As burning a candle goes beyond reasonable inspection and will eliminate its resale value, a deduction of up to 100% of the candle's value may be applied to change-of-mind refunds, where justified.

All returns will be assessed in accordance with UK consumer law. These conditions do not affect your statutory rights if an item is faulty, damaged or not as described.

Refunds
Once your return has been received and inspected, I will email you to confirm its condition and any applicable refund.

Refunds will be processed in accordance with the statutory timeframes and requirements under UK consumer law, using the original payment method.

Where an item has been handled beyond what is reasonably necessary to inspect it, and this has reduced its value, I reserve the right to make a lawful deduction reflecting that diminished value.

Exchanges
I don't generally offer exchanges for change-of-mind purchases, but if an item is faulty, damaged or not as described, please email info@lunaslocket.com so I can help resolve the issue in accordance with your statutory rights.

Return Costs
Customers are responsible for the cost of returning unwanted items, unless otherwise agreed or required by law.

Return postage costs are non-refundable for change-of-mind returns. Original delivery costs are refunded only where required by law, up to the cost of standard delivery.

If an item is faulty, damaged on arrival or not as described, please contact me so I can arrange an appropriate resolution at no additional cost to you.

Custom Orders
Custom and personalised pieces are created especially for you, with time spent on design, materials and discussions to bring your idea to life. Items made to your individual specifications or clearly personalised are generally excluded from the statutory 14-day change-of-mind cancellation right.

For this reason, I'm unable to offer discretionary cancellations, returns or refunds on these pieces once work has begun. This does not affect your statutory rights if an item is faulty or not as described.

I’ll always do my best to make sure you’re happy during the process, so please feel free to ask questions or request changes before everything is finalised.