I hope that you'll be thrilled with your order when it arrives, but if anything isn't right, please contact me on info@lunaslocket.com for assistance and I'll get back to you promptly.

Items purchased online can be returned for a refund within 14 days. Please contact me for more details and read the policy below.

I hope you won't want to return any of my products, but if you do please note that my policy lasts 14 days for online sales. If has been longer than 14 days since your purchase, unfortunately I cannot offer you a refund or exchange.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and have issued you with a refund.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you would like to exchange it for the same item (where possible), please send an email to info@lunaslocket.com

Return Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for returns, unless the item is damaged and adequate proof of this has been provided.